EVERY TECHNOLOGY COMPONENT YOU HAVE CONNECTS INTO YOUR NETWORK
Your ability to provide service, conduct transactions, communicate and collaborate depends upon the performance of your servers and applications. And, they can’t function if your network isn’t functioning. Even one minute of network downtime because of a mis-configured router can impact productivity, revenue, competitive advantage and customer loyalty.
Purchasing, installation, and maintenance go together. Because Coates IT & Network Solutions preconfigures the router and switch for you upon shipment, we are in an ideal position to manage it for you. Our enhanced management program incorporates 24/7 x 365 monitoring of router/switch availability and performance to assure minimal service disruptions. Our Managed Router/Switch Service also extends beyond the hardware to include software and other metrics critical to WAN performance. This translates to optimal response time and minimal emergency service calls, as we can immediately alert you via email problem areas before service is degraded.
Coates IT & Network Solutions enhanced Managed Router/Switch Service gives you a fast and cost-effective way of gaining control over your network, helping you maximize WAN uptime. Our combination of proven remote network management tools and certified network engineers enable us to deliver the performance and reliability you demand from your WAN infrastructure.
FEATURES:
- Software maintenance of the supplied software
- 24x7 remote monitoring, identification and problem escalation for:
- Catastrophic WAN router failures
- Catastrophic Switch (Layer 2 or Layer 3) failures
- Internet connectivity failures
- ISP or telecom carrier connectivity issues
- Hardware failure notifications
- Performance related to
- Errors
- Discards
- High bandwidth utilization
- Router or switch resources related to memory or CPU
- 24/7 x 365 priority email notifications
BENEFITS:
- Optimize your network infrastructure to meet business needs
- Single point of contact
- Maximize your network infrastructure for high availability, reliability and scalability
- Ensure a positive user experience, fostering customer confidence and protecting your bottom line
SERVICE OFFERING
- Managed Router/Switch Service
- 24/7 x 365 Device Performance and Availability Monitoring
- Router ACL Logging and Event Monitoring
- Event Logging and Monitoring
- Daily Configuration Backup
- Software Updates
- Configuration Changes (3 per month)
- Incident Notification Within 60 Minutes of Detection
- 30 Minutes of Help Desk Support, Monday to Friday 9am - 5pm EST
- Device Warranty Management (2 hours per device) (optional)
If your router or switch hardware malfunctions, we can help protect you from downtime. As an option to your Managed Router/Switch Service, we will work with the hardware vendor to help remediate issues requiring vendor intervention. These issues include arranging for replacement hardware, or scheduling the vendor to visit your premises for service.
